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Knowledge
Touch People Suite : Getting the best from your workforce
Scheduling: It ain’t easy!
Scheduling a workforce is often an
unexpectedly difficult task, even in some of the lowest-tech
industries. Done manually it’s tedious, taking a surprising
amount of time and results are often error-ridden and use
available resources inefficiently. Human schedulers are great
at taking into account a diverse range of information, but
they can’t possibly evaluate the billions of possible
schedules that can be created in order to find the best one.
Many businesses make compromises on their operations to make
employee scheduling a manageable task, usually without realizing
that this is causing unnecessary labor costs. For example,
some businesses schedule employees on fixed shifts (shifts
that start and end at fixed times each day) not for fundamental
business reasons, but simply because they can’t schedule
in a more flexible way. Such scheduling practices are wasteful
of resources because at certain times you will have more employees
around than you need (and you’re paying them to be idle),
and at peak times you won’t have enough to meet demand
(and some of your customers may head out the door). Wouldn’t
it be better if you could schedule your employees more flexibly
and get the best match between your workforce supply and demand?
But to do this you need a tool that helps you go way beyond
the level of scheduling you can achieve manually.
Knowledge Touch has developed The People Suite Workforce Optimization
Solution precisely to meet this need
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