Helping You Achieve Your Quality of Service Goals

Knowledge Touch offers superior technical support services to assist our customers in the deployment and operation of
Knowledge Touch products. Our Technical Product Support team provides rapid problem resolution and offers expert
assistance for customers managing complex environments.
Maintenance Support Program

Knowledge Touch’s comprehensive Maintenance Support Program entitles users to the latest updates and prompt
technical support. When challenges arise, Knowledge Touch Support personnel and our partners are available to
solve problems and answer questions via telephone, email and web-based support.

The contract includes:

• access to knowledgeable support personnel to solve reported problems
• free enhancements
• free software updates
• free access to Privilege Support Area on website

Telephone support is available Monday through Friday excluding holidays.

If you have any inquiries about Knowledge Touch Maintenance Support Program,
please email to support@knowledgetouch.com or contact any of our value-added alliance partners or resellers.