Knowledge Touch was founded with the vision to empower people with leading edge workforce optimization technology to manage their workforce efficiently and effectively, and with a human touch.

We build and sell the most powerful and flexible workforce scheduling products in the world. Designed and built from the bottom up to meet the current and future scheduling needs of a diverse range of industries, our tools have pushed the envelope of what is possible and practical in automated workforce optimization.

Introduction

People are your most important assets. People - your employees and your customers - are the key to your business. So at Knowledge Touch, our focus is on people. We help by aligning your workforce with your customers - making sure you always have exactly the right people available at the right time to provide the very highest quality of service. We do this by modeling your workforce needs over time and creating plans and schedules that help you make the best use of your people to meet those needs.

Making sure you always have the right people at hand to satisfy your customers is only half the story. The other half is that you can save money because you will never have more people working than you really need – always just the right number of people in the right place at the right time with just the right mix of skills.

Who can benefit from this technology? Businesses where demand varies significantly over time and where employees have some flexibility in their working hours can benefit the most. Examples include restaurants, hospitality and retail. Other industries willing to explore new ways of using their workforce, or who just want to automate existing processes, can benefit. We would be happy to talk with you to see if we can help in your business.